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The Role of HR in Digital Transformation (DT)

November 27, 2017

In Digital Transformation, digital refers to the new technologies that enhance the collection and analysis of information that can improve the capacity of human beings.

Digital transformation is the reworking of the products, processes and strategies within an organization by leveraging current technologies. For DT, companies need to adapt to the new business paradigm to be- Competitive, Transparent, Innovative and Connected.

“People and culture is the biggest obstacles to digital transformation.”

47% of businesses in Spain are starting the process of DT in HR. But only 13% are in advance state.

Digital Transformation Depends on

Vision, Culture and Leadership:

Culture: Culture is the most important enabler of DT. We can change our technologies, our infrastructure, and our processes, but without addressing the human element, lasting changes will not happen. Culture is the operating system of the organization. It’s like Air- It is there, but you can’t see it.

Vision: It is depending on Vision- How? DT is delivering the vision for Agile, Flexible and Secure Public Services learn how to embed the latest digital solutions and ways of workings in your organization and help redesign better public services and user outcomes.

Leadership: Leadership plays a vital role in Digital Transformation. There is a couple of bullet points to describe the most important aspects of leadership-

1. Making Decisions

2. Motivating and Inspiring employees

3. Setting the tone

4. Creating a collective vision

5. Designing an environment where people can grow and succeed

Role of HR in Digital Transformation

HR gets to play a unique role in DT. Although multiple departments in organizations are important to the success of a transformation, ultimately HR implements policies and adopts technologies that drive that critical change. HR should play a lead role in building a dialogue with managers and employees on how technology can work for them in driving a digital transformation program.

There are three types of role of HR

1. The Engine of Transformation

2. Agents of Change

3. Leaders of the process of the innovations

Challenges for the HR in Organization:

The business trends that are impacting HR. Of course, the level of impact will differ per organization but all organizations will need to react on these trends. Based on the impact of identified trends, we see six challenges that HR needs to solve:

1. Being partner of the business while being ahead of the business

2. Being locally based and supporting a global organization

3. Enabling DT while going through its own digital transformation

4. Being data driven and employee focused

5. Providing standardized and personal service

6. Lowering costs and improving added value

HR also faces the challenges in a organization to train staff on digital business, Identify new professional roles, Drive digital communication and working with Enterprise social networks, Employer Branding Strategies, Automate processes and use HR big data to improve strategic decision making.


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